Dec 10, 2013
Everyone is tempted to say that productivity is delivering things faster with reduced cost. This is certainly partly correct. However, the quality must also be added into the equation. In some market conditions, the reactivity at which an organisation is responsive to market needs, service or product innovation, and its ability to change (offer, process, strategy…) remain a factor to be also considered. In those situations, the Business Process Management (BPM) can be an alternative to provide an organisation with all this business agility.

It is imperative for an organisation to identify and choose what kind of productivity is essential to meet its strategic goals: time/reactivity, cost, quality, customer satisfaction, agility etc. However, it is not just difficult, but impossible, to target all of them at the same time, without a structured and planned approach.
  • “Business Process Management”, a term with multiple aspects

    Definitely, BPM does not equate to a technology solution because there is significant business process management that can be done without technology. A process modeling solution is a part of the job and it is useless without a methodology, a framework, skilled human resources and sponsorship from the leadership. Therefore, BPM can be defined as: 


    “The achievement of an organisation’s objectives through the improvement, management and control of essential business process”


    Thus, process management and improvement are integrated with daily organisational activities. It is important to mention that there is no finish line for the improvement of business processes. It must be continually maintained within the company. 

  • Why is it important to improve business processes?

    Operatives are inclined to set up easy solutions to complex problems. They prefer to solve problems quickly and move on fast: this is called automation. Businesses have developed the ability to perform almost every activity so fast: reporting, inventory, sales and order processing, and business workflow. Thus, when confronted with productivity, efficiency and business control issues today, our first thought is to buy an automated solution to our problem.
    Automating a business process does not fix its underlying problems; it just helps them to occur more quickly. The obvious question would seem to be:


    “ Why don’t organisation fix their processes before they look to automation solutions?”


    While introducing technology can be a useful contributor for many organisations in order to automate, business process improvement does not always need technology to be successful. It is more important to get processes right before considering the implementation of an automation solution. This means ensuring that there is a clearly established relation between the process improvement projects and the organisation’s strategy and objectives. 

  • Why is organisation strategy important to business processes?
    • Establish a clear strategy and make it available
    • Gain faster access to strategy
    • Develop the capacity to think strategically
    • Focus on the areas where strategy plays a big role

    Success comes when strategic considerations are included within the BPM project from the beginning. This provides an opportunity to question and challenge some decisions and reconsider assumptions and constraints. 

  • What are the success factors in a BPM project?

    As mentioned, the implementation of a BPM solution is far more complex than it first appears to be. A BPM project has the potential to cut across departmental and organisational boundaries. It will involve many partners both inside and outside the organisation. While every project is unique, and thus has its own success factors, here are ten fundamental and critical success factors that can be applied to almost all BPM projects:

    • Leadership support
    • A BPM-experienced project manager
    • Understanding organisational strategy and process architecture
    • Following a structured approach to BPM implementation
    • People change management and empowerment
    • Project initiation and completion
    • Continuous performance and monitoring

    Typical challenges

    Companies are currently facing a global challenge: managing, controlling and improving essential business process.  BPM is the way to meet these objectives as optimising processes is the foundation to business success. Therefore, companies need to find answers to the following challenges:

    • How do we meet the customer's expectations of continuously improving our services?
    • How do we reduce the complexity of our services and the number of variants we need to manage?
    • How do we standardize work to ensure high quality and customer satisfaction?
    • How do we improve processes across organizations or business units?
    • How do we improve the IT systems supporting our services?
    • Where do we get the greatest value from optimisation, and how do we start?

    Regarding those challenges, Devoteam supports businesses through their BPM implementation. Here are some examples of benefits observed among our clients;

    Benefits for customers

    Conclusion

    Companies are reaching a level of maturity regarding BPM implementation that has barely gone beyond the initiation stage. This can be explained by the fact that many companies started their BPM project less than 2 years ago. A Business Process Management programme designed and conducted well involves both an analysis of business processes (methodology) and the implementation of a software solution. In both cases, businesses need guidance.