- Career Milestones
I have worked in both external (feld service) as well as internal IT (12 years as a European Head of IT). I have also had over 12 years working in the delivery of business process automation solutions for IT, HR, customer support and telecoms, providing solution to many industries.
- Everyday life
My role in Devoteam is to help our clients find the right solution, working with them to gain an understanding of the 'real' requirements and arrive at a solution. The other side of my role is to work within Devoteam and its partners to help define and enable us to deliver the best solutions. I bring experience of service management from both external field service to IT Service Management.
- Sep 29, 2014Mind the gap... when setting an IT tools architectural strategy